Where we ship
Online shipping is available only for destinations and products accepted at checkout. Check your destination before payment; availability can change while we review state and local requirements.
We do not ship internationally or to U.S. territory or APO/FPO military addresses. Some products have additional destination restrictions. A destination check does not reserve inventory or guarantee acceptance of an order.
Processing and delivery
Standard orders ship through USPS. Allow 2 business days for processing, plus carrier delivery time. Carrier transit time begins when the package is handed to USPS. Product availability, holidays, weather, and carrier conditions may cause delays.
Expedited shipping is not currently offered. Carrier delivery estimates are not guaranteed. If we cannot ship within the stated processing time, we will contact you with a revised estimate and cancellation/refund options under our Returns and Order Issues Policy.
Standard delivery and tracking
Standard shipping is free on eligible orders, with no order minimum or newsletter signup required. Massachusetts, South Carolina and Wyoming require a $9.99 adult-signature fee. Any required fee and your complete total are shown before payment. When your order ships, we provide available tracking or delivery-confirmation information.
Adult signature
All tobacco orders require age verification at checkout. Delivery to Massachusetts, North Dakota, South Carolina and Wyoming requires Adult Signature: someone 21 or older must be present with valid government-issued photo ID. No delivery signature is required for our other available destinations.
Taxes
Checkout displays the taxes Helmann collects before payment. Your state may require you to report and pay use or tobacco taxes that are not collected at checkout.
Customer service
For a special handling request or shipping question, call (424) 750-2728 or email [email protected]. Customer service hours are Monday–Friday 9 a.m.–6 p.m., Saturday 10 a.m.–6 p.m., and Sunday noon–6 p.m. Eastern.