Tobacco purchases
Tobacco purchases are final for changes of mind. Please confirm the product, size, package quantity and shipping information before placing your order. This policy does not limit your rights when an order is delayed, not supplied, damaged, incorrect or incomplete, or any rights provided by applicable law.
Damaged, missing, or incorrect orders
If your shipment arrives damaged, contains the wrong item, or is incomplete, contact Helmann Cigars promptly. Keep the product, original packaging, shipping carton, and photographs of the issue while we review the carrier and fulfillment records.
We will review the issue and arrange an appropriate replacement or refund. Contact us before returning anything so we can provide instructions. Do not discard damaged products or packaging until we tell you the review is complete.
Order changes and cancellations
Contact the shop promptly to request a change or cancellation before dispatch. We will confirm whether we can accommodate your request. Orders already shipped cannot ordinarily be changed or canceled. This does not affect your cancellation or refund rights for shipment delays or other rights provided by law.
Shipment delays and unavailable items
If we cannot ship within the processing time stated when you ordered, we will notify you, provide a revised shipment estimate when available and explain your option to cancel the unshipped merchandise for a full refund of the amount paid for it, including applicable tax and shipping charges. We will obtain your consent to the delay when required by law. If you cancel, we cannot supply the merchandise, or required consent is not obtained, we will issue a prompt refund.
Refunds
Approved refunds are returned to the original payment method. We will confirm the refund amount and status. Your bank or card issuer determines when the credit appears on your account.
Contact
Call (424) 750-2728 or email [email protected]. Please include your order number and a clear description of the issue.